Policies
Payments - Direct Booking
For direct bookings, first and last month are due at the time of booking. A month is defined as 30 nights, therefore if a booking is less than 60 nights, the entire cost is due upfront. Payment is due on the first business day of each month. Payment must be collected via credit card, and if payment is not received by the 5th, a daily late fee of 2.5% is applied. At the time of your booking, your rates are set for your stay. If a new reservation is made, or extended, rates will be updated to reflect the market rate at that time.
Payments - Third Party & OTA’s (ex. Airbnb)
If a booking is made through a third party, that party will determine payment terms and timeline. At the time of booking, your rates are locked in for your stay. If a new reservation is made or extended, rates will be updated to reflect the market rate at that time.
Security Deposit
Security deposits are not required. However, residents are responsible for any damage beyond normal wear and tear, as outlined in the Room Condition policy below.
Cancellation Policy - Direct Booking
If you need to cancel or alter your stay, your last month is non-refundable but can be applied toward your remaining nights. This gives all residents a 30-night window to make reservation changes with flexibility to adjust their stay.
Cancellation Policy - Third Party & OTA’s (ex. Airbnb)
Third parties have their own defined cancellation policy. Upon making a reservation through a third party residents agree to those terms.
Noise & Quiet Hours
Quiet hours are from 9:00 PM to 9:00 AM, seven days a week. Residents are expected to be respectful of their neighbors during these hours.
Guest Policy
Reservations are for one resident per room. Guests and visitors are welcome, but room occupancy is limited to one person. If management determines that two individuals are living in a room, the reservation will be cancelled immediately and all payments are non-refundable.
Pet Policy
Pets are not permitted at 31-33 Highland Ave.
Smoking Policy
Smoking is not permitted anywhere on the property. If smoking is discovered in a unit or common area, the resident will be removed immediately and charged for all associated clean-up services.
Check-In / Check-Out
Check-in is at 3:00 PM and check-out is at 10:00 AM. Requests for early check-in or late check-out can be made up to 48 hours in advance but are not guaranteed and are subject to availability.
Furniture, Linens & Common Areas
Each room is provided with a bedframe, mattress, dresser, closet, desk with chair, smart TV, mini fridge, and WiFi. It is the responsibility of the resident to inform Thatch of any item that is broken or damaged upon arrival. Thatch will replace any such item within 3 business days. Thatch does not provide linens. It is the responsibility of the resident to supply their own. Thatch provides common area cleanings as a courtesy to residents. Each resident is responsible for cleaning up after themselves and keeping the common areas tidy, including the shared refrigerator and the management of personal perishables. Thatch will notify residents if the common area is found in an unacceptable condition. If additional cleaning services are required, the cost will be shared among all residents of that building. Be advised that if excessive trash and upkeep common areas are found, fines upwards of $100/Resident can be issued per tenant. By residing at 31–33 Highland Ave you agree to these policies.
Room Condition at Departure
Upon check-out, residents are expected to leave their room in the same condition it was received. If a room is found to be severely damaged, Thatch reserves the right to charge the resident for clean-up and repair costs.
Parking
Parking spaces are available at an additional cost and must be reserved through the Thatch team. Spaces are located in the rear of the building and are tandem parking spaces. Thatch will provide contact information for residents who share a parking area but is not responsible for coordinating or mediating between renters.
Accessibility
31–33 Highland Ave does not have any ADA-compliant units. Please contact our team at [email protected] if you have specific questions about accessibility features.
